SHIPPING AND DELIVERY

At Shilpi Handicrafts, our aim is to ship our products in a quick, safe and inexpensive manner.

Will I be charged for Octroi or Entry taxes in case of domestic shipping?

All of Shilpi Handicrafts orders are shipped within India from our warehouse in Jaipur, India, to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

How long will it take to receive my order?

In case of domestic shipping i.e shipping within India it will take approximately 6-8 business days. We make every effort to process your order as quickly as possible. We usually require 5 working days to process your order. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email. our domestic orders are shipped via various domestic shipping partners which provide delivery within 6-8 business days.
Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Which countries do you ship to?

Other than India, if you would like to request a shipment to a country please contact us ( support@shilpihandicrafts.com) to inquire if we can ship to your location and the number of days that it may take for the shipment.

Do you offer expedited shipping?

No. At this point we are unable to offer overnight or expedited delivery service.

How is my order shipped?

As soon as your package ships, we will email you your package tracking information.
All Shilpi Handicrafts orders are shipped door to door, via a number of shipping companies within India from our warehouse in Jaipur, India to your provided shipping address.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Can my order ship to a Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

What are the shipping costs?

At Shilpi Handicrafts, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 2000. For orders below that, we charge a flat Rs. 100 shipping fee.

Why was my package undeliverable?

In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable.

Incorrect Address: Shilpi Handicrafts does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Failed Delivery Attempts: In case of domestic deliveries the shipping company will make three attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company’s customer service at their local number and quote your tracking number to trace your package.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

Processing your order

We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our warehouse in Jaipur. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.
To calculate how much time it will take you to receive your Shilpi Handicraft merchandize, please add the shipping times given below to the 5 day order processing period.

Delivery methods, times and cost

Please note that there is a convenience fee of Rs. 39 that we charge only on COD orders and is completely waived off for all prepaid orders. The Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges..