What is your return policy?
At Shilpi Handicrafts we stand behind the quality of our products and we strive to give you a great customer experience each time you shop with us, however if an order is shipped to you due to an error on our part (incorrect item sent, damaged/defective product) you can return your Order and we will provide a full refund for the cost of the product. We will reimburse the invoice value as well as the shipping charge. Returns must be made within 15 days of receiving the goods.
Note: Customers can not return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.
Please also note: Refund/ replacement for goods/ merchandise is subject to inspection and checking by Shilpi Handicraft team. For the convenience of our customers we have an option in the “contact us form” to upload images, where customers first need to upload images of the product desired for return along with the reason for the same. Only when the good/merchandise is approved to be eligible for return that you need to send it to us or we will get it picked (subject to location). However if after inspection, the return is found not eligible for refund, we will courier the same back to you.
Damages due to neglect, improper usage/ application or any damage that happens in transit will not be covered under our Returns Policy.
Some special rules for promotional offers may override “Shilpi Handicraft’s 15 Day Returns Policy.”
Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
*No returns, refunds or exchanges will be accepted for the following items
When will I receive a refund for my returned products?
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Any refund for a product purchased as COD will also be credited to your bank account after receiving your bank account details.
How do I exchange an item?
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. We currently do not offer exchange. However after you place the return for an order you can place a fresh order for something else that you want to buy.
The orders will be cancelled if the parcel is not received at the given shipping address after two tries. In which case the product cost will be refunded, however the shipping charges will be non-refundable.
Can I return a part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
How long will the return and refund process take?
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 7 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 7 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.
We provide pickup from your doorstep from most cities. To know if reverse pickup is available at your location do give us a call. If reverse pickup is not possible from your doorstep we always refund you the courier charges. The refund amount for courier charges is subject to our policies. However it may also happen that our logistics partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned below.
How do I return a product?
You can return a product hassle free in a few simple steps.
1) Place your item in its original packaging
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3) Keep the product and the package ready in case of a Shilpi Handicraft Pick up
4) Make sure you seal it properly
You can choose to:
Schedule a pickup using our logistics partner, at our cost, by writing to us, or
Send it at your convenience to our address below and get a reimbursement for Courier charges up to a maximum of Rs 160 per kilogram of shipment.
6/46, Near Silibery,
Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request.
If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of Rs 100.
How will I receive my Refund?
- The payment was made in cash then the refund is made in the form of a cheque.
- If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
I was supposed to receive my refund by now but I haven’t. What do I do?
We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.