How will I know if you have received my order?

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Shilpi Handicrafts.

How do I check my order status?

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Shilpi Handicrafts account on Shilpi Handicrafts website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order status from view your order under My account> View Order option of www.shilpihandicrafts.com.

Is it safe to use my credit card online at shiliphandicrafts.com?

Our website is linked to the CCAvenue payment gateway which has 128 bit SSL encryption, and is also Verisign secured.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. In that case the product will have an out of stock label. However we shall notify you when an out of stock item becomes available which would allow you to place the order for this product.

Do I have to sign up for a Shilpi Handicrafts account to buy something at shilpihandicrafts.com?

Yes, its good to sign up to shop. This will help us have all your required details intact and make it easier for us to process the order..