BILLING & PAYMENTS

What payment methods do you accept?

We accept all MasterCard and VISA, CC Avenue’s net banking facility.
We also accept payment via “Cash on Delivery” at the time of the delivery of the product. However this mode of payment has a convenience charge of Rs. 39/- associated with it.

When will my credit card be charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

What currency will my order be billed in?

Your order will be billed in the currency of your debit / credit card. All the prices shown on Shilpi Handicraft website would be in INR depending on the ordering and delivery location. For all deliveries in India, you would view and pay the Indian Rupee prices, * India Shopper + India Delivery = INR prices

Can I change my billing address?

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

Is it safe to shop online using my debit or credit card?

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!

What is the process for COD purchase?

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

Is there a charge for COD?

There is a non-refundable convenience charge of Rs. 39/- levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.

How can I pay if COD is not available on my address?

If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card . In case you don’t have a NetBanking or Debit Card option please contact your bank for Debit Card/Credit Card issue.

Are there any hidden charges?

There are absolutely no hidden charges. All of Shilpi Handicrafts orders are shipped within India from our warehouse in Jaipur, India, to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring :
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@shilpihandicrafts.com with your order number for any clarification.

I see debit transactions in my Bank Statement from Shilpi Handicraft but I have never shopped with Shilpi Handicraft. What do I do?

If you see any charges on your credit/debit card for purchases made on Shilpi Handicraft, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.

If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.

Why isn’t COD available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Hence, based on your location, COD option may or may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card..